return policy

Return Policy

At Martin Yale Store - Powered by Technelium LLC, we want you to be fully satisfied with your purchase. If you’re not completely happy, we’re here to help.

1. Return Window

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

The item must be unused and in its original condition
Returned in original packaging
Include proof of purchase or order confirmation

2. How to Initiate a Return

To request a return, contact us at weborders@technelium.com.

You will receive a Return Authorization (RMA)
A return shipping label (at no cost)
Detailed return instructions

Important: Returns without prior approval will not be accepted.

Returns should be sent to:
11831 Bernardo Terrace Apt A102, San Diego, CA, 92128, USA

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

Damaged
Defective
Incorrect

4. Non-Returnable Items

Customized or special-order items
Personal care products
Hazardous materials
Clearance or sale items

If you are unsure whether your item qualifies, please contact us before initiating a return.

5. Exchanges

We currently do not offer direct exchanges.

Return the original item (once approved)
Place a new order separately

6. Refunds

Refunds processed within 10 business days after approval
Refunds issued to original payment method

Bank processing times may vary. If more than 15 business days pass after approval, please contact us.

7. Contact Us

Martin Yale Store – Powered by Technelium LLC
Address: 11831 Bernardo Terrace Apt A102, San Diego, CA, 92128, USA
Email: weborders@technelium.com
Phone: +1 (858) 266-0509
Customer Service Hours: 08:00 AM – 05:00 PM (EST)