Customer Service

At Martin Yale Store, we are committed to providing responsive, reliable, and helpful customer support. Our team is here to assist you before, during, and after your purchase.

1. Customer Support Availability

Our customer service team is available during the following hours:

• Monday to Friday
• 10:00 AM – 05:00 PM (EST)

We aim to respond to all inquiries within 24–48 business hours.

2. How to Contact Us

You can reach our support team through the following channels:

• Email: weborders@technelium.com
• Phone: +1 (858) 808-2890

For faster assistance, please include your order number and a brief description of your request.

3. Order Support

We can assist you with:

• Order status and tracking updates
• Shipping and delivery inquiries
• Return and refund requests
• Product information and compatibility questions

4. Technical Support

If you experience any issues with your product, our support team will guide you through troubleshooting steps or coordinate a replacement if required under warranty or return policy.

5. Response Time & Resolution

• Initial response: within 24–48 business hours
• Resolution time depends on the nature of the request
• Complex issues may require additional time for investigation

6. Company Information

Martin Yale Store – Powered by Technelium LLC
Address: 11831 Bernardo Terrace Apt A102, San Diego, CA, 92128, USA
Email: weborders@technelium.com
Phone: +1 (858) 266-0509
Customer Service Hours: 08:00 AM – 05:00 PM (EST)